A few years ago, I was on a small regional jet when we smelled smoke. The pilot barked orders into the speaker to put out any lighted cigarette immediately. As it turned out, no one was smoking — the alarm was the result of a faulty smoke detector. But the pilot's tone transmitted fear, and that fear spread through the cabin.
On another flight, the pilot announced that there was a problem with the plane's hydraulics and that they had to consult with Boeing to decide the best way to get us on the ground. The second situation was far more serious and involved two failed landing attempts before we finally touched down safely. But I will never forget how calm everyone was because the confidence in our pilot's voice was contagious.
Click to read more ...