CSC AUSTRALIA

CSC AUSTRALIA 

 

Innovation has become a key part of our business strategy, and it the most important topic in any discussion.

We don't make hardware or packaged software; rather we provide innovative solutions that deliver business results. Outsourcing used to be about cost saving. Now it's about delivering enhanced business benefits for our clients, whose attitude is "What have you done for me lately?"

Innovation at CSC is driven by those client expectations. Our clients expect us to be alchemists, bringing hardware software and global communications together and blending them into a successful formula.

CSC has an office of innovation whose president reports directly to the CEO. Their innovation agenda is driven through research, the office harvesting the global learning within the company and synthesising it into new service offerings.

Across the company, we have collaborative tools like RSS and blogs to foster a spirit and share information concerning innovation in the company. Through dynamic work products like work groups, communities and portals we encourage everyone to submit their innovative ideas. Because you are identified by log-in, there is no hierarchy in this system, and nor is it elitist or ageist - the most junior or senior person can submit a worthwhile idea.

Rewards and recognition programs naturally drive this process. We have a papers competition which is assessed individually or via a group effort.

We also have a technical excellence award across six categories where the winners receive stock options and are invited to attend a senior leaders' conference. At the annual business and technical conference, these winners are recognised a second time.

These initiatives give a real priority to innovation. Innovation is certainly at the front and centre stage with our clients, who expect us to deliver innovative solutions, so must it be front and centre within our organisation.

- Nick Wilkinson CEO, CSC Australia

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