WHAT INNOVATION MEANS TO STATISTICS

WHAT INNOVATION MEANS TO STATISTICS 

 

At the Australian Bureau of Statistics, we created a three year plan under the banner of the "Business Statistics Innovation Program". It was a major change program. We had a number of goals but foremost were productivity improvements through the use of new technology, reskilling staff and redesigning our business processes. All three are important and interconnected.

We set a goal to reduce staffing levels by approximately 150, and at the end of the process achieved reductions of 170, over 15% of total staff. We were able to do this with the support of the majority of staff. The unions even complimented us on the way we managed the change program.

Why was it successful? First, we enabled affected employees to comment at the contemplative stage. A number of strategic scenarios were developed for discussion. Many important adjustments were made as a result of the feedback. As a consequence, employee ownership of the proposals was much greater.

Second, middle managers play a pivotal role in the success or otherwise of change programs. We encouraged extensive dialogue with managers using an external facilitator, which helped get the key issues on the table and real commitment from the managers.

Third, an project management arrangement was set up with a project office in support. Everyone knew their role. The BSIP Board held regular meetings to monitor goal achievements and risks to successful completion.

The programme's success is due largely to the initial effort in creating an appropriate three year plan based on consultation with all those with an interest. It proved a very worthwhile investment.

Dennis Trewin, Australian statistician,
Australian Bureau of Statistics

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