WHAT INNOVATION MEANS TO INFRASTRUCTURE

WHAT INNOVATION MEANS TO INFRASTRUCTURE 

 

Innovation is a requirement in all sectors of activity. Even in what might seem at first glance to be a straightforward area of fixed infrastructure, such as the provision of toll roads, there is a need to offer more than was available even a short time ago.

This goes beyond the road itself, but impinges dramatically on customer management. While toll roads have a long history, stretching back thousands of years in Arabia and India, the process of collecting tolls has really only changed dramatically in the last decade.

At Transurban, we regard innovation as paramount to what we feel is our pioneering spirit; it plays a key role in the success of the company. With this in mind, we introduced Australia's first fully electronic toll road - the Melbourne CityLink - and Australia's first distance based tolling on Sydney's Westlink M7. And we recently conducted the world's first successful trial of integrated tag and GPS tolling systems, in-conjunction with Siemens and Telstra.

Through the application of innovation, we continuously improve in all facets of our business, from giving customers a better experience on and off the road to delivering better solutions for governments.

Lisa Hunt, general manager, Transurban

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