WHAT INNOVATION MEANS TO DISTRIBUTORS

WHAT INNOVATION MEANS TO DISTRIBUTORS 

 

To remain competitive, we need to constantly review our technology and processes of distribution to service our customer's needs. Synnex distributes over 4,000 high value IT products and consumables which have a short shelf life from over 30 suppliers. This means we need to have complete knowledge of stock levels in 'real time'. And with speed of delivery a major issue, our adoption of technology and innovative processes continues to simplify systems for our staff to ensure 100 per cent accuracy in stock movements.

For instance, we use our ERP system to identify and store fast-selling items in warehouse bins located nearest to the packing assembly line. As stock is picked from shelves it is scanned, with all orders packed with camera surveillance above each packing desk to record all deliveries.

Our systems are backed up with a daily stocktake to ensure the electronic data interchange between sales and the warehouse has accurately reflected stock movements over the previous day.

In these ways our sales staff can be confident that all orders can be filled and any products unavailable can accurately be placed on back order with expected delivery dates.

While future plans include a major investment in a fully automated warehouse, there are many other systems we have introduced to our distribution and business processes that add evolutionary change, including some in non-logistics areas, such as providing our own credit facility for clients.

As our staff have a great understanding of clients needs, given we manage the whole distribution for them from sales to delivery, this sense of continual and transitional innovation has helped us partner with our customers on a higher level.

Kee Ong, CEO, Synnex

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