The psychology of change management - McKinsey Quarterly - Organization - Change Management
Companies can transform the attitudes and behavior of their employees by applying psychological breakthroughs that explain why people think and act as they do. Over the past 15 or so years, programs to improve corporate organizational performance have become increasingly common. Yet they are notoriously difficult to carry out. Success depends on persuading hundreds or thousands of groups and individuals to change the way they work, a transformation people will accept only if they can be persuaded to think differently about their jobs. In effect, CEOs must alter the mind-sets of their employees—no easy task.