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Recommend Leading Outside the Lines - How To Synthesise Metrics and Informal Communication - Jon Katzenbach and Zia Khan, s + b (Email)

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Integrating formal metrics and informal communication can lead to new levels of performance. Ed Carolan knows a lot about making soup. He also is a master at using performance objectives to motivate frontline workers. From early 2007 through 2009, Carolan was the general manager for StockPot, a business group within the Campbell Soup Company that makes fresh refrigerated soup for the food-service industry. (He has since moved on to become senior vice president and general manager for the snacks division of Pepperidge Farm, another Campbell Soup brand.)


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