In my last post I talked about the widening fault lines that run between individuals and institutions. Crack open the head of the average manager, and you’ll find a way of thinking that puts the institution in front of, or on top of, the individual. Represented graphically, the thinking looks like this . . . Model I: INSTITUTION –> INDIVIDUAL –> PROFITS The company hires employees to produce goods and services that yield profits for shareholders. In this model, the individual is to the institution what human beings were to the Matrix—raw material; factors of production hired to serve the institution’s goals. In real life, human beings aren’t plugged into machines, but they’re often plugged into roles that don’t suit them and jobs that don’t fulfill them. Usually, it is the individual who must conform to the institution rather than the other way around. If you doubt this, ask yourself what would you wear to work every day if there really were no constraints? What computer would you use on the job if you could pick any one you wanted? And what task or project would you tackle if you were free to choose?