MELBOURNE IT

MELBOURNE IT

 

Innovation means different things for different people. For some it means a cutting edge new product or solution. We believe innovation must cut through every facet of Melbourne IT.

HR is just one example. How do you attract and keep the best and brightest people and keep them motivated and innovative? We are not all Google, with extensive budgets. More than 50 per cent of our staff have an 'at risk' bonus that is attached to achieving annual KPIs. Also, to keep a healthy and sharp environment, we provide staff with massages, gym memberships and fresh fruit.

Innovation is something that must always be measured. Recent times have also seen a growth in interest with green IT. We have been developing this for a couple years using virtualisation and blade servers as our platform. Most importantly, we have been measuring our footprint. Through innovation, we have been able to reduce our carbon footprint in 2007, saving 1700 tonnes of CO₂.

Many companies talk about the importance of customer relationship management (CRM). Equally important these days is linking into supplier relationship management (SRM). Innovation is led by our customers and supported by our suppliers. Seven to eight years ago you could build something and wait for customers to come. Now you find out what customers want and work with suppliers to build it. This is all done with just-in-time solutions to ensure competitive rates can be maintained.

Most importantly, IT companies need to ensure that integration is complete. There is no use getting caught up with the latest product if you forget the customer experience. And this experience needs to be supported throughout the process from aggregation and provision through to billing and ongoing support into the future. Throughout these processes, KPIs measure how new innovations are improving the process and rewards are assigned accordingly to staff.

- Theo Hnarakis, CEO, Melbourne IT

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